At Sexygirldoll, we are committed to providing high-quality sex dolls and services that meet and exceed our customers’ expectations. We understand that things don’t always go as planned, which is why we offer a 100% satisfaction guarantee on all our products. We are confident in the quality of our products and want you to shop with peace of mind. We offer a refund policy to ensure you have a worry-free shopping experience. If you are not satisfied with your purchase, please contact us first so we can understand your situation and provide an appropriate solution. Thank you for choosing our company and trusting us to provide you with the best products and services.
How Does the Money-Back Guarantee Work?
Upon receiving your doll, be sure to thoroughly inspect it from head to toe and take photos or videos of the unboxing process. Please do not use the doll until you have completed the inspection and confirmed that it is in good condition.
If you find that the doll is damaged or significantly different from the description, please contact our customer service team immediately and describe the issue in as much detail as possible, including clear photos and videos. Our team will work with you to diagnose the issue and provide appropriate compensation based on the extent of the damage, including a replacement doll, a partial refund, or a full refund.
Incorrect Doll: If, upon receiving the doll, you find that it is completely different from the factory photos or the website, simply show us an unboxing video (including the full body, head, shipping labels, and outer packaging box). We will report and verify the issue with our factory and carrier, and arrange a new replacement for you.
Damaged Dolls: If the package is severely damaged, you should file a claim with the carrier immediately upon receipt. A new replacement will be arranged based on the severity of the damage. For minor damage, we will provide all necessary repair kits to help you fix the item.
Missing Package: If the tracking number shows that your package has been delivered but you have not received anything, please call UPS/FedEx and file a claim as soon as possible. As a precaution, we include adult signature service for most packages (there may be exceptions).